The fastest way to reach us is the feedback panel on every page of this site. It goes to a queue we read, not to an unattended inbox.
Report a problem with a guide
Click Report a problem in the bottom-right corner of any page. Tell us which step didn’t match your screen and what you saw instead. Leave your email only if you want a reply — it’s optional.
Each guide also ends with a Was this helpful? prompt. A thumbs-down with one line of detail tells us which guide to re-check first.
What we can help with
- A step in one of our guides that is out of date or wrong
- A broken link, a page that won’t load, or something that looks broken on mobile
- Corrections, missing information, or a guide you’d like us to write
What we can’t help with
We are an independent guides site with no connection to Facebook/Meta, AOL, Match.com or Big Fish Games. We cannot recover a locked, hacked or disabled account, reset anyone’s password, refund a purchase, or contact those companies for you. Only the company that runs the account can do that — each guide links to the right official help page.
Never send us passwords, verification codes or payment details. We will never ask for them.
Response times
We read everything. Reports about a specific guide are looked at first, usually within a few days. We can’t promise a reply to every message.